The Board investigates complaints against veterinarians and prosecutes cases against veterinarians and non-veterinarians who breach the Veterinary Practice Act 2003 and Veterinary Practice Regulation 2013.
If you have concerns or a complaint about the fees charged by a veterinarian you should contact the Department of Fair Trading.
If you have concerns about the actions of a veterinarian there are a number of options available to you.
Complaints against veterinarians are investigated in accordance with the Veterinary Practice Act 2003.
If you would like the Board to investigate the actions of a veterinarian you need to lodge a formal complaint.
After investigating a complaint the Board may dismiss the complaint or find the veterinarian guilty of unsatisfactory professional conduct or professional misconduct.
You can request some information held by the Board under the Government Information (Public Access) Act 2009.
If you have concerns about the actions of the Board or Board staff you should contact the Registrar.
If you would like to make a formal complaint about the actions of the Board or Board staff you should contact the NSW Ombudsman.
Consumer Advice and Assistance
- Animal Welfare League NSW
- Royal Society for Prevention of Cruelty to Animals (RSPCA NSW)
- Beyond Blue Grief and Loss
- Pet Loss by David Foote
- Department of Fair Trading
- NSW Civil and Administrative Tribunal
- Becoming a Veterinarian (AVA)
- Licensing Requirements for Keeping Native Animals as Pets
- Lost and Found Cats and Dogs