NSW Pet Registry and Companion Animals Register password and email accounts

OLG has identified that a significant number of vet users have failed to specify an email address on their account profile or change their password from the default provided at the time of registration. This presents a risk to the system and user. An active email address is necessary for the password recovery function to be effective. OLG is encouraging vets and their staff to make these simple changes to their NSW Pet Registry profile.

If you are having trouble logging in to the Registry, please call the NSW Pet Registry help line on 1300 134 460 – Monday to Friday (9am-4.30pm).

On the Companion Animals Register, users should update their password, password recovery security questions and provide an email address to ensure they can reset their password in the future.

Ongoing maintenance of the Companion Animals Register

Following a temporary shutdown for urgent maintenance, the first release of functionality on the NSW Companion Animals Register was made available to all users on 3 August, while the second release was available from 14 September.

The remaining functionality will be released over the coming weeks.

The NSW Pet Registry remains fully operational.