NSW Pet Registry fully operational



The Office of Local Government (OLG) is pleased to advise that the NSW Pet Registry website is now fully operational following completion of urgent maintenance and upgrading work for the introduction of annual permits.


Members of the public, vets, breeders and authorised identifiers now have full access to the NSW Pet Registry. OLG thanks vets and members of the public for their patience while this necessary work was undertaken to ensure the integrity of the NSW Pet Registry.


Members of the public can now claim their pets, pay for pet registrations and annual permits, and reunite lost pets with their owners. Vets can create and modify microchipping and desexing information, while authorised identifiers can create and modify microchipping records.


User manuals have been updated to support users to perform new functions for annual permits.


Payment of registrations online via Service NSW is not currently available and work to restore this system is continuing.


The Companion Animals Register (Register) is continuing to undergo urgent maintenance and upgrading work and this website remains unavailable to councils and vets. As previously advised, vets can access the mobile search function on the Register to enable them to carry out their day-to-day companion animal management practices.


OLG is planning a staged return of Register functionality over coming weeks.


We apologise for the disruption and are working as quickly as possible to complete the required work and restore full functionality of the Register.


OLG will continue to work with councils and vets to minimise the impacts of the temporary shutdown of the Register.  


The NSW Pet Registry team is available at pets@olg.nsw.gov.au and on 1300 134 460.

This news article was published on 02 July 2020.